Shipping Notifications Explained

WeSupply is sending over multiple Email and SMS Notifications, so please read below about each of them to better understand when those are triggered and also decide what to enable/disable:. Shipping Notifications. Shipment Received - Carrier has received a package from shipper - Triggered when the courier updates to this status. Shipment In Transit - Carrier has accepted or picked up shipment from the shipper. The shipment is on the way - Triggered when the courier updates to this status. Shipment Failed Attempt - Carrier attempted to deliver but failed - Triggered when the courier updates to this status. Shipment Picked Up - the package was picked up from a pickup location - Triggered when the courier updates to this status. Shipment Out For Delivery - That package has left the delivery office with a carrier, and delivery is intended on that day. - Triggered when the courier updates to this status. Shipment Delivered - Your package has been delivered and a delivery scan recorded the time and date of delivery. - Triggered when the courier updates to this status. Shipment Exception - An exception occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section. - Triggered when the courier updates to this status. Shipment Expired - Shipment has no tracking information for 30 days since added or the shipment it's voided. - Triggered when the courier updates to this status. Package Shipped - Also known as Shipment confirmation email - Trigged when a tracking number is assigned to an order. NOTE: Shipment notifications will be sent out if the event is recent and did not move to the next one. At the moment when we receive the tracking number, if the order is already in the Out for the Delivery status, WeSupply won't send previous shipping notifications. Also, if the tracking number is received for the first time in WeSupply after the package was already delivered more than 12 hours later, WeSupply won't send a notification to the customer anymore.. Order Notifications. Order Cancelled - Confirmation email of all the items that got canceled by the customer - Triggered when the option to cancel item/product is enabled in WeSupply. Order Received - Order confirmation email - Triggered shortly after the order is placed by the customer (if the order is sent to WeSupply right away). Order Delayed - This notification will remind the customer that their order is still processing (usually due to increased sales volume or slow processing time) - Triggered when an order was not shipped out yet based on the configuration set in WeSupply. Order is ready for Pickup - In-Store order is ready for pickup - Triggered when the item status is "ready for pickup". Order was Picked Up - In-Store order was picked up - Triggered when the item status is "Picked-Up". Customer. NPS Reminder - Customer Net Promoter Score survey - Triggered based on the configured days in WeSupply - read more here on how to configure NPS. Returns. Return Not Approved Instructions - Return request rejected by the Returns Manager - Triggered after the Returns Manager rejects the return request for whatever reason (the reason is included in the email). Return Authorization pending - If a return requires manual review - Triggered if the return request matches a return logic that requires manual review. Return Approved by store or ship back - Confirmation email that the return was approved, now the customer can select the return method In-Store or Ship it back - Triggered as soon as a return request is approved by the Returns Manager. Return to store Approved - As soon as a return request is approved to be returned to a store - Triggered as soon as a return request is approved by the Returns Manager. Return Approved Label Generation - Email confirmation of the approved return request with a link to download the return label -Triggered as soon as a return request is approved and a return label is generated.. Return Approved Awaiting Tracking Number - Email confirmation of the approved return request, a return label was not generated for the customer, and the customer is required to input the tracking number as soon as they have it - Triggered as soon as a return request is approved, a return label is not generated by WeSupply and return method sends it back.. Return Confirmation Tracking Number Received - Email confirmation that the tracking number provided by the customer was received and it can be tracked in WeSupply - Triggered as soon as a tracking number is provided by the customer and inputted into WeSupply. Return Confirmation Store Selected - Confirmation of the store location where the items are going to be returned - Triggered as soon as a return request is approved for a return to the store process.. Request Refund Issued - Refund successfully issued for the customer - Triggered as soon as a refund is issued within WeSupply. Returns Shipping . Return Delivered - The shipment with the return has arrived at the return location, this notification should contain instructions such as "please allow 2-3 days to process your return and issue a refund" - Triggered as soon as the tracking number for the return is updated with the status "delivered" by the courier.

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