How to request customer comments from customers when requesting a return?

Article1 min readUpdated Feb 22, 2025View source ↗

Sometimes you might just want your customers to add comments to returns to better describe their issue or request.. To enable comments on return requests simply follow the next steps:. 1) Go to Setting -> Return Methods -> Return Logics and Policies -> Create/Edit a logic. 2) Under the Requirements section, Require Comment -> Select YES and click Save. . When processing returns, you can simply find them under:. .

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