How to Escalate/De-escalate a return request?

When a return request is escalated, it means there’s a problem that your ground-level employees can’t solve and it needs the attention of a more experienced employee often a manager.. First, log into your WeSupply account.. . A. How to escalate a return request? . . Step 1. To escalate a return request go to the Returns tab:. . . Step 2. Click over a return request and look for the Escalate return request button, and click on it.. . . Step 3. Confirm your action by clicking on the Escalate button. . . B. How to de-escalate a return request?. . If a return request was escalated by mistake, or it was completed by the manager, you can choose to "de-escalate" the return request.. . Step 1. Go to the Returns tab:. . . Step 2. All escalated returns can be found under the Escalated tab in the Return Search section.. . . Step 3. Simply open an escalated return request and then click on the De-escalate return request.. . . Step 4. Confirm your action by clicking on the De-escalate button. .

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