How to allow customer to Keep the Item when a return is below a specific amount?

It can happen that certain products are just not worthy to send back!. For example, if a product or multiple together costs only $5 but the return fee is $8... it basically costs more to send it back than keep it.. . To set up a logic for these scenarios, head over to:. Settings -> Return Methods -> Return Logics and Policies -> Create a return logic or edit an existing one:. . Note: I suggest setting priority to one of the lowest to make sure it applies before a different condition.. . From conditions select return subtotal -> below -> input the value (in our case 5 for $5). . And as the outcome scroll down to Keep the Item via Green Returns -> select YES.. Once you are done with the logic`s configuration, click Save.. Note: even though the customer does not require to send back the product, they need to submit a return request, and your team will need to refund the customer.. . Now let's head over to the frontend and checkout what the customer experiences:. . . .

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